Settlement reconciliation for independent hotel portfolios

Your OTAs make mistakes. They're rarely in your favor.

OTALedger audits Booking.com and Expedia settlements reservation by reservation, virtual card by virtual card — and recovers the money that slipped through month-end. You pay only when it lands.

Run the free 12-month lookback Two exports from your extranet. Findings in 48 hours. No credentials, no call, nothing to install.
$9–13K typical settlement leakage found per property, per year Industry audit figures incl. HSMAI, 2026
63.4% of independent-hotel bookings arrive through OTAs Cloudbeds State of Independent Hotels, 2026
7 systems a single OTA booking can touch before it settles Which is why nobody reconciles it
Where the money goes

Three leaks, every month, at almost every property

Virtual cards

Funded short — or never charged before they expired. That's prepaid revenue sitting uncollected on the OTA's side of the ledger, and no report flags it.

Commission on stays that never happened

A no-show marked after the invoice cycle cut still shows up on the invoice. Unless someone reconciles it line by line against the PMS, it gets paid. Every no-show, every cancellation, every short-stay.

Rate & fee variances

The rate confirmed on the OTA, the rate in your PMS, and the amount that settles are three different numbers more often than anyone expects.

Why it persists: your PMS reconciles summaries, not reservation-level settlements — Cloudbeds' own documentation notes it cannot see the commission Expedia actually invoices. Dispute windows are short, month-end is busy, and the variance is under 2% — small enough to pay without looking, big enough to matter over a year.

The free lookback

Twelve months audited. Ten minutes of your time.

Forward two exports

Reservation statements and the virtual-card report from one property's Booking.com extranet, last 12 months. We send the exact two-click path. No credentials, no call, nothing to install.

Get the findings memo in 48 hours

Every discrepancy, line by line, each one traceable to a row in your own export — split into recoverable now versus expired (what monthly monitoring would have caught).

Keep it either way

The memo is yours, free, whatever it says. If you want the money back, we file the disputes through your own OTA accounts and charge only when cash actually lands.

Pricing

You keep 78% of money you didn't know you had

22% of what we actually recover. If we recover nothing, you pay nothing.

Security & posture
Is this software we have to install?
No. The lookback works entirely from your own exports. For ongoing monitoring we support direct read-only integrations with Cloudbeds, Mews, Apaleo, and StayNTouch — or we keep working from exports if you prefer.
Which OTAs do you cover?
Booking.com and Expedia first, since they carry most independent-hotel volume. Other channels on request.
What if you find nothing?
Then you've confirmed your settlements are clean — which is worth knowing. You keep the memo and owe nothing.
Who does the work?
Reconciliation runs on purpose-built automation that matches every reservation against every settlement line. A human reviews the findings before anything is filed on your behalf.
Start here

Run the free lookback on one property

Email us and we'll reply with the two-click export path for your Booking.com extranet. Findings memo within 48 hours of receiving the files.

hello@otaledger.com

OTALedger is operated by Edgardo Lozada. Built for the independent portfolios the big recovery firms skip.